Customer Service Evaluation

Customer Service Evaluation

"Our goal is to ensure that every customer of Swimming Pool Services, Inc. is a satisfied customer."

- David J. Thompson, CEO of Swimming Pool Services, Inc.
Your Name:
Service Date:
 //
(mm/dd/yyyy)
Invoice/Ticket #:
*if available, found in upper right hand corner of invoice
Email Address:
Please indicate how satisfied/unsatisfied you were for the following topics:
   

Not Satisfied
  

As Expected
  

Very Satisfied
  

Not Applicable
1. Timeliness of Service
 1
2
3
4
5
   N/A
2. Problem Resolution
 1
2
3
4
5
   N/A
3. Professionalism of Team Member
 1
2
3
4
5
   N/A
4. Communication of Progress
 1
2
3
4
5
   N/A
5. Scheduling
 1
2
3
4
5
   N/A
6. Overall Satisfaction
 1
2
3
4
5
   N/A
7. Would you refer Swimming Pool Services to a friend?
 Yes   No
8. Are you aware of our referral program?  
 Yes   No

IS THERE ANYTHING ELSE WE COULD DO TO MAKE YOUR POOL OR SPA OWNERSHIP
MORE ENJOYABLE?

 
May we contact you for more information?
 Yes   No

Before submitting this form, please type the characters displayed above:


STORE HOURS
Summer hours: Memorial Day to Labor Day : Monday - Thursday: 9am-7pm, Friday & Saturday: 9am-5pm, Sunday: 10am-2pm
Winter hours: Labor Day to Memorial Day : Monday & Thursday: 9am-7pm, Tuesday, Wednesday, Friday & Saturday: 9am-5pm, Sundays: 10am-2pm